2002 | OriginalPaper | Buchkapitel
Quality Management in Field Data Evaluation
verfasst von : Tilo Pfeifer
Erschienen in: Quality Management
Verlag: Carl Hanser Verlag GmbH & Co. KG
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The market has changed radically over the past thirty years. The evolution from a seller’s market (excess demand) through a buyer’s market (excess supply) to the present cut-throat market has necessitated the application of production concepts that are continually updated to keep pace with market developments [bon, köp]. Manufacturers can maintain their market position only if they succeed in meeting their customers’ expectations of high-quality, reliable products in conjunction with the appropriate service.