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Customer Needs and Solutions

Ausgabe 3-4/2020

Inhalt (5 Artikel)

Research Article

Driving Customer Analytics From the Top

Frank Germann, Gary L. Lilien, Christine Moorman, Lars Fiedler, Till Groβmaβ

Research Article

The Impact of Gray Markets on Product Quality and Profitability

Xueying Liu, Amit Pazgal

Research Article

Consumer Choice and Multi-Store Shopping: an Empirical Investigation

Ashutosh Prasad, Brian T. Ratchford, Sonika Singh

Review Article

Technology-Augmented Choice: How Digital Innovations Are Transforming Consumer Decision Processes

Shiri Melumad, Rhonda Hadi, Christian Hildebrand, Adrian F. Ward