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Erschienen in:
2002 | OriginalPaper | Buchkapitel
Quality and Information
verfasst von : Tilo Pfeifer
Erschienen in: Quality Management
Verlag: Carl Hanser Verlag GmbH & Co. KG
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The previous chapters gave an overview of Total Quality Management and Quality Management systems. Quality information is another multi-phase aspect of quality management. Information is required in order to respond to all quality management-related questions. It is the foundation on which process and product quality are assessed. Nevertheless, industrial practice shows that requirement-oriented provision of information remains a problem for companies, despite hectic developments in the field of IT.